Technical Support Role (1-5 yrs)
Technical Support Engineer
- Remote Working
- Review Criteria
- Strong Technical Product Support profile
Mandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.
Mandatory ( Soft Skill ) - Excellent Communication Skills
Must Have Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)
Mandatory ( Company ) - Product Company
Role & Responsibilities :
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
- Provide technical support to customers via email, chat and phone calls.
- Create internal or external knowledge base articles/whitepapers.
- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
