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17/01 Bipin Kumar
Hiring Manager at Jha Global Consultancy

Views:77 Applications:27 Rec. Actions:Recruiter Actions:7

Technical Support Role (0-3 yrs)

Bangalore/Mumbai Job Code: 253835

Primary responsibility would be :

- Responding to customer queries and resolving customer issues in a timely and accurate way, via live chat, email, or phone call.

- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, HTML/CSS and Javascript.

- Suggest ways to improve the process based on continued interactions with customers.

- Follow up with customers to ensure their technical issues are resolved.

- Keep records of customer interactions and feedback.

- Ensure speedy resolution of issues while maintaining high customer satisfaction.

- Partner cross-functionally with product, engineering, sales and marketing to stay up to date on the latest product developments.

- Develop a deep understanding of the product in order to advise customers about the most relevant features/functionality for their specific business needs.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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