CEO at Maynor Consulting Pvt Ltd
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Technical Support Role (0-1 yrs)
Your Role :
1. Take ownership of customer issues reported and see problems through to resolution
2. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
3. Provide prompt and accurate feedback to customers
4. Ensure proper recording and closure of all issues
5. Prepare accurate and timely reports. Research, diagnose, troubleshoot and identify solutions to resolve customer issues
6. Document knowledge in the form of knowledge base tech notes and articles
Requirement :
1. B.Tech/BCA or equivalent ( CS / IT Only)
2. Proven working experience in enterprise technical support, IT support or as a technical engineer. Strong problem-solving skills
3. Excellent client-facing skills Excellent written and verbal communication skills
4. Willing to work in night shift and weekend
5. Have proven experience in supporting application not IT support
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
