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03/04 Sonica Singh
CEO at Maynor Consulting Pvt Ltd

Views:43 Applications:6 Rec. Actions:Recruiter Actions:5

Technical Support Role (0-1 yrs)

Jaipur Job Code: 153974

Your Role : 

1. Take ownership of customer issues reported and see problems through to resolution

2. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

3. Provide prompt and accurate feedback to customers

4. Ensure proper recording and closure of all issues

5. Prepare accurate and timely reports. Research, diagnose, troubleshoot and identify solutions to resolve customer issues

6. Document knowledge in the form of knowledge base tech notes and articles

Requirement : 

1. B.Tech/BCA or equivalent ( CS / IT Only)

2. Proven working experience in enterprise technical support, IT support or as a technical engineer. Strong problem-solving skills

3. Excellent client-facing skills Excellent written and verbal communication skills

4. Willing to work in night shift and weekend

5. Have proven experience in supporting application not IT support

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