Technical Support Officer - IT Solution (0-2 yrs)
Technical Support Officer
About the Company :
- ARA's Client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPARO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. They have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
The Role :
Technical Support Officer
Key Responsibilities:
- Respond to customer queries via inbound calls within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close requests when users are satisfied with solutions.
- Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting.
- Escalate complex incidents / requests to upstream technical groups.
Skills Requirement :
- Good Communication written & Verbal skills.
- Ability and willingness to learn.
- Should be willing to take up challenges and go the extra mile to perform work responsibilities.
- Must have great interpersonal skills and ability to perform under pressure.
- Courteous with strong customer service orientation.
Qualification : Any Graduate.
Experience :
- Any Graduate freshers, if UG need to have experience in BPO Voice international from 6 to 18 months of experience.
Working conditions and requirements :
- Shifts 24- 7.
- 2 Rotational weekly offs.
- 9 Hours Login ( With 1 Hour Break ).
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