HR at Sharda Consultancy Services
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Technical Sales Role - BPO (1-5 yrs)
Job Description :
- Ability to understand/ diagnose the customer's technical problem and action accordingly.
- Responsible for individual sales revenue target (predetermined by the business).
- Handling irate/demanding customers - where necessary, in a tactical manner.
- Achieve Call Quality requirements as outlined via Call Monitoring Guidelines
- Emphasizing on key words, handling objections and using product/service benefits to respond to customers queries
- Open to feedback & learning
Skills Required :
- Should have sound knowledge of latest/upcoming products/processes & services
- Should have excellent English communication skills.
- Open to work in 24x7 / rotational shifts.
- Minimum 12 months of relevant experience in an International Voice based process.
- Experience in inbound Technical Sales
- Bachelors Degree/3 years diploma/12th passed out in 2011 or prior/Graduation drop out
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
