Tech Support (Email) - UK Process 

- A B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms - Zomato, Swiggy, Amazon Foods Deliveroo, Talabat, HungerStation, Jahez, etc. in the simplest manner.

- At present, we are processing nearly 3 million transactions every month and partnered with 12,000+ restaurants across India and the Middle East. The most dening aspects of our work are related to - consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process signicantly large amounts of data on a daily basis.

- We are looking for someone who can work on complex problem statements involving cross-functional teams, with multiple stakeholders where time, resources, and expectations are to be managed very closely.

What you will do ?

- Possess in-depth knowledge about the various products of the company.

- Understand and learn to use all critical tools, dashboards, and applications available for debugging an issue.

- Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.

- Build sustainable relationships and engage customers by taking the extra mile.

- Maintain the Service Level Agreement & CSAT goals for the Support Team.

- Meet personal/team qualitative and quantitative targets.

- Work collaboratively with other team members to resolve all customer-related queries.

We are looking for someone who has : 

- Relevant experience in the Merchant Support domain

- Ability to clearly and tactfully articulate problems and resolutions.

- Has prior experience working on a ticketing tool, CRM, etc.

- Clear, concise, and effective written and oral communication skills.

- Empathy towards customers and understanding their needs.

- Good interpersonal skills and ability to collaborate with people.

- Flexibility in working in different shifts.

Nice to have : 

- Experience with Freshdesk, Kibana and Github.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.