Technical Customer Support Executive - FMCG (0-1 yrs)
1. Troubleshoot, debug, and propose bug fixes or architectural changes, within the Mendix platform or related to customer sided implementation.
2. Work closely with R&D teams on a tactical level to identify structural improvements and improve the customer experience of our platform. Your most important point of contact will be the Software Delivery Managers of the R&D groups.
3. Work closely with Tier 1 and Tier 2 Customer Support teams to help them expedite ticket resolution, sharing knowledge and experience.
4. Understand customer use cases to be an effective liaison between R&D and customer to solve complex technical problems.
5. Take complete ownership of escalations.
6. Mentor and coach team members as we build out the team.
7. See opportunities to propose new troubleshooting or performance analysis tools for production operations staff.
8. Participate in future after-hours on-call rotation for critical customer escalations.
Identify and build improvements in our Support processes and tools, both internal and with our partners like SAP, IBM and Siemens.
9. Work in a hard-working, young and dynamic team where innovation thrives, and career opportunities are abundant.
