Job Description (JD):

Job Summary:

As a Tele Caller in our technology company, you will play a vital role in connecting with potential clients, understanding their technology needs, and promoting our products and services. The ideal candidate will have 1 to 2 years of experience in a similar role, with a strong background in technology and excellent communication skills.

Key Responsibilities:

Outbound Calling:

- Initiate outbound calls to prospects within the technology sector.

- Introduce and explain our technology solutions, products, and services.

Lead Qualification:

- Qualify leads through effective questioning and understanding of client requirements.

- Document relevant information and update the CRM system.

Product Knowledge:

- Stay up-to-date on the features, functionalities, and applications of our technology products.

- Effectively communicate technical information to potential clients.

Customer Engagement:

- Build and maintain positive relationships with clients over the phone.

- Address technical queries and provide basic technical support when needed.

Sales Collaboration:

- Collaborate with the sales team to ensure a smooth transition of qualified leads.

- Provide insights on client needs and preferences to enhance the sales strategy.

Achieve Targets:

- Meet or exceed daily and monthly targets for lead generation and conversion.

- Work towards achieving key performance indicators (KPIs) related to technology sales.

Reporting:

- Maintain accurate and detailed records of client interactions and outcomes.

- Provide regular reports on call performance and lead conversion.

Qualifications and Skills:

- Bachelor's degree in a relevant field.

- 1 to 2 years of experience in telecalling or a similar role, preferably in the technology sector.

- Strong understanding of technology products and services.

- Excellent communication skills, both verbal and written.

- Familiarity with CRM systems and basic computer skills.

- Ability to adapt communication style to different technical backgrounds.

Personal Attributes:

- Goal-oriented and self-motivated.

- Ability to handle technical queries and challenges effectively.

- Positive attitude and resilience in the face of rejection.

- Team player with strong interpersonal skills.

Working Conditions:

- Office-based role with a focus on phone-based interactions.

- Full-time position with the possibility of flexible hours.

- Opportunities for career growth within the technology sales team.

- This job description serves as a general guideline and may be subject to adjustments based on the specific needs and dynamics of the technology company. Tele Callers are expected to stay informed about industry trends and contribute to the overall success of the technology sales team.