Role Overview :

- As a customer Support Executive at Tech Mahindra, you will play a crucial role in resolving billing issues and providing exceptional customer service. This position involves working in a dynamic and customer-centric environment.

Employment Details :

Job Title : Customer Support Executive

Company : Tech Mahindra

Employment Type : Full Time

Industry Type : Information Technology

Experience Level : Mid-Senior Level

Work Experience (years) : 1 - 3 Years.

Monthly Compensation : INR 4,00,000 - 4,60,000

Education : Any Graduate

Maximum Age : 40 Years

Working Days : 5 Days (Rotational)

Working Hours : US Shift

Location : Pune, Maharashtra.

Communication Skills : Essential

Key Responsibilities :

- Resolve billing issues using effective query-solving techniques.

- Provide clear and concise information regarding billing or services.

- Review account information and address customer inquiries.

Skills Required :

- Proficient in billing processes, including understanding recurring bills, billing cycle changes, due dates, prorate charges, auto-pay and surcharges, service charges, and taxes.

- Experience in resolving customer issues related to billing.

- Strong communication skills.

- Clarity in thought processes and ability to articulate thoughts effectively.

- Ability to handle challenging situations with customers.

- Strong multitasking skills and the ability to make fast decisions independently.

- Willingness to work in a 24-7 environment. (Rotational shifts/5 days a week).

- Customer-centric with logical thinking and spontaneity.

- Ensure timely and professional responses to all queries.

Benefits :

- Cab pickup and drop facility within the transport radius.

- Immense growth opportunities.