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25/06 Shruthi
HR - Intern at Paytm

Views:555 Applications:152 Rec. Actions:Recruiter Actions:40

Team/Senior Team Leader - Customer Service - Insurance (4-6 yrs)

Gurgaon/Gurugram Job Code: 121973

"Only those applicants are requested to apply who have INSURANCE BACKGROUND"

Key Responsibilities:

- Manage the day-to-day operations of the team's work, including prioritization of activities, Reporting of Policies sold/canceled

- Perform data assessments, validation, and enhancement activities

- Coordinating with insurance companies regarding customer queries and resolving it within TAT

- Focusing on Issuance funnel and working towards reducing issuance TAT

- Arranging weekly team meetings, focusing on targets & achievements.

- Praising team members, creating a positive working environment, and providing prompt, accurate information on individual performance.

- Managing daily floor

- Assist with streamlining the process and ensuring that the team is compliant with standardized processes and procedures and meeting deadlines

- Flexible, able to shift priorities to accommodate changing demands.

- Preparing daily workloads for team members& coordinating the allocation of work.

- Handle Customer escalations; work with Insurer to resolve issues for the cases

- Responding in a timely and effective manner to all internal communication.

- Provide meaningful and easy to use data that align to business needs including standard views, ad hoc analysis, and data integration

Desired qualifications and Skill required:

- Problem Solver

- Hands-on experience in reporting, operations, and team management.

- Worked with the Insurance company or aggregator/broker (added advantage)

- Excel skills (would be an added advantage)

- Good English and the smart worker should have strong convincing skills

- Graduate/ Post Graduate

If Interested please send your resume

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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