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25/06 Shruthi
HR - Intern at Paytm

Views:443 Applications:114 Rec. Actions:Recruiter Actions:39

Team/Senior Team Leader - Customer Service - Insurance (4-6 yrs)

Gurgaon/Gurugram Job Code: 121973

"Only those applicants are requested to apply who have INSURANCE BACKGROUND"

Key Responsibilities:

- Manage the day-to-day operations of the team's work, including prioritization of activities, Reporting of Policies sold/canceled

- Perform data assessments, validation, and enhancement activities

- Coordinating with insurance companies regarding customer queries and resolving it within TAT

- Focusing on Issuance funnel and working towards reducing issuance TAT

- Arranging weekly team meetings, focusing on targets & achievements.

- Praising team members, creating a positive working environment, and providing prompt, accurate information on individual performance.

- Managing daily floor

- Assist with streamlining the process and ensuring that the team is compliant with standardized processes and procedures and meeting deadlines

- Flexible, able to shift priorities to accommodate changing demands.

- Preparing daily workloads for team members& coordinating the allocation of work.

- Handle Customer escalations; work with Insurer to resolve issues for the cases

- Responding in a timely and effective manner to all internal communication.

- Provide meaningful and easy to use data that align to business needs including standard views, ad hoc analysis, and data integration

Desired qualifications and Skill required:

- Problem Solver

- Hands-on experience in reporting, operations, and team management.

- Worked with the Insurance company or aggregator/broker (added advantage)

- Excel skills (would be an added advantage)

- Good English and the smart worker should have strong convincing skills

- Graduate/ Post Graduate

If Interested please send your resume

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