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20/02 Arima
HR at Pplanet HR Services

Views:53 Applications:12 Rec. Actions:Recruiter Actions:5

Team Manager - Telesales - Broking House (3-6 yrs)

Mumbai Job Code: 111660

Position description :

- Candidate should be able to handle a team of 10-15 members

- Should have good team handling skill, and should be from Tele-sales background.

- Must be a target oriented leader, maintain defined Service Level Agreement(SLA), and should have good knowledge on call quality attrition and shrinkage

- Must have good hands on Microsoft office tools, and experience on any call center dialer will be an added advantage

- To lead an operations team, focused on delivering core metrics of productivity and quality. Should be responsible for planning, assigning and directing work.

- Knowledge of share market - Stock broking, Franchisee or B2C business would be an advantage

- Driving daily target of the team

- Driving the KRA for the team as well as themselves

Reporting Department: Sales

Educational qualifications preferred Degree: Bachelor's degree

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