Team Leader - Telesales - NBFC (2-8 yrs)
Organization : Home Credit
Location : Gurgaon
Shift : 10 AM - 7 PM
Qualification : Graduation must
Skills:
- Coaching & developing team members for higher productivity.
- Doing real time analysis & providing regular feedback.
- Constantly monitor & review performance metrics for achievement of objective.
- Bridge with IT/HR/ Training/Quality
- Identify relevant training needs of agents & ensure effective implementation.
- Workload management of the team to ensure the agreed throughputs are achieved as per plan.
- Monitor the team quality and ensure that Quality target is met.
- To liaise with respective work center for resolution of complaints
- Daily update/Monitor dashboards
- Training the team on product/Process
- Work with AM/Managers on driving process improvement projects and regularly participate in the same
- Tracking the attendance of the team
- Track and provide feedback to the team members on their KRAs & Performance
- Follow and drive HR policies effectively in the team by maintaining transparency on the same".
Location : Gurgaon
Qualification: Only Graduates
Salary: upto 30 k
Minimum 1 year on papers team leader experience is mandatory.
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