Team Leader - Telesales - Insurance (3-8 yrs)
- Candidate should be able to handle a team of 8-10 members
- Should have good team handling skill, and should be from Insurance Tele-sales background.
- Maintain defined Service Level Agreement(SLA), and should have good knowledge on call quality attrition and shrinkage
- Must have good hands on Microsoft office tools.
- Should be responsible for planning, assigning and directing work.
- Driving daily target of the team
- Driving the KRA for the team as well as themselves