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19/11 Arima
HR at Pplanet HR Services

Views:58 Applications:33 Rec. Actions:Recruiter Actions:29

Team Leader - Telesales - Financial Services (3-10 yrs)

Delhi Job Code: 136561

Team Leader - Telesales DMAT


Responsibilities :

- Candidate should be able to handle a team of 10-15 members

- Should have good team handling skill, and should be from DMAT/Equity Tele-sales background.

- Must be a target oriented leader, maintain defined Service Level Agreement(SLA), and should have good knowledge on call quality attrition and shrinkage

- Must have good hands on Microsoft office tools, and experience on any call center dialer will be an added advantage

- To lead an operations team, focused on delivering core metrics of productivity and quality. Should be responsible for planning, assigning and directing work.

- Driving daily target of the team

- Driving the KRA for the team as well as themselves

- DMAT Telesales background compulsory.

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