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11/01 Arima
HR at Pplanet HR Services

Views:5 Applications:12 Rec. Actions:Recruiter Actions:10

Team Leader - Telesales - DMAT/Life Insurance (4-6 yrs)

Delhi Job Code: 142380

Responsibilities :

- Candidate should be able to handle a team of 10-15 members

- Should have good team handling skill, and should be from DMAT/Equity or Life Insurance Tele-sales background.

- Must be a target oriented leader, maintain defined Service Level Agreement(SLA), and should have good knowledge on call quality attrition and shrinkage

- Must have good hands on Microsoft office tools, and experience on any call center dialer will be an added advantage

- To lead an operations team, focused on delivering core metrics of productivity and quality. Should be responsible for planning, assigning and directing work.

- Driving daily target of the team

- Driving the KRA for the team as well as themselves

- DMAT or Insurance Telesales background compulsory.

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