Team Leader - Telesales - Broking Services Firm (3-8 yrs)
Position Description :
- Candidate should be able to handle a team of 10-15 members
- Knowledge of share market - Stock broking, Franchisee or B2C business would be an advantage
- Should have good team handling skill, and should be from Tele-sales background.
- Must be a target oriented leader, maintain defined Service Level Agreement(SLA), and should have good knowledge on call quality attrition and shrinkage
- Must have good hands on Microsoft office tools, and experience on any call center dialer will be an added advantage
- To lead an operations team, focused on delivering core metrics of productivity and quality. Should be responsible for planning, assigning and directing work.
- Driving daily target of the team
- Driving the KRA for the team as well as themselves
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
