Teleperformance Mohali

We have an urgent requirement of 40 Team Leader Operations (Grade II) for Flipkart Process @ Mohali.

Following is a brief about them:

1. CTC Offered: 2.75 LPA - 3.50 LPA (depending on skillset)

2. Must be working as a TL in a customer care business

3. Able to express himself/herself in English

4. Willing to work 24X7

Responsibilities :

- Create an inspiring team environment with an open communication culture

- Set clear team goals

- Delegate tasks and set deadlines

- Oversee day-to-day operation

- Monitor team performance and report on metrics

- Motivate team members

- Discover training needs and provide coaching

- Listen to team members- feedback and resolve any issues or conflicts

- Recognize high performance and reward accomplishments

- Encourage creativity and risk-taking

- Suggest and organize team building activities

Requirements : 

- Proven work experience as a Team leader on paper with a Brand BPO for any Customer Service Process.

- Must have handled Team of at least 30+ Team Members.

- In-depth knowledge of performance metrics

- Good PC skills, especially MS Excel

- Excellent communication and leadership skills

- Organizational and time-management skills

- Decision-making skills

- Degree in Management or training in team leading is a plus

- Should be Localite of MOhali/Punjab or willing to relocate to MOhali on immediate basis.

SEND YOUR CV 9653822833 ON WHATSAPP

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