Team Leader - Telesales - BFSI (2-10 yrs)
Designation Team Leader
Role B2C
Industry Experienced Broking professionals/ Banking/Financial Services/
Reporting to AVP
Skills Required Customer Service, Customer Relationship, Relationship Management, Good knowledge of financial/ stockbroking products/features, Team handling in broking, Experience.
Team Size 10-30
Academic background PG/Graduation
Work experience Min 4 Years of experience in Financial/stockbroking industry or Concept Selling
Job description
- Manage & motivate a team of Telesales (leads will be provided by the company).
- Maximize Productivity
- Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
- Conducting team meetings.
- To induct, develop and support a team delivering front-line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.
- To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.
- Deliver the required volume of effective coaching.
- Attrition, Shrinkage, Roaster management.
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