Senior Consultant at Talent Integrators
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Team Leader - Telesales (3-6 yrs)
Role : As a Team Leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team Leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills.
What you will do in this role :
- Manage post-sales experience and service of premium members.
- Mentor and develop the team.
- Effectively manage shift operations.
- Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).
- Handling Escalation calls of Customers.
- Track Customer Satisfaction & ensure closure of complaints.
- Strong Rapport building skills with Team & stakeholders, manage attrition in the team.
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for achievement of objective.
- To effectively manage Contact Centre operations for constant performance achievements.
What you should have :
- 3 years of experience developing the above skills.
- Experience must include tele-marketing job.
- Should be familiar with effective objection handling.
- Extremely detail oriented and ability to organize.
- Bachelor's Degree.
CTC Upto : 6 LPA
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