Team Leader - Technical Support - EduTech Firm (1-5 yrs)
Executive- Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
- Answer technical and service questions about the product.
- Ownership for the team mission to create a 5-Star experience for every customer.
- Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel
- Drive targets through incentive, performance management of team and strong analytics.
- Improve efficiency of the system by suggesting and executing new solutions. L1 Support -
Executive /L2 Support Tech Expert
Graduate in Computer Science/IT or strong passion for devise and software tech debugging
- Min. 1-3 years relevant experience.
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