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08/11 Imtiyaz Khan
Recruitment Head at MU HR Consultancy

Views:74 Applications:24 Rec. Actions:Recruiter Actions:0

Team Leader - Social Media - Telecom (3-10 yrs)

Mumbai Job Code: 97734

We are hiring Team Leader from Telecom or Social Media Background


- Need to be approachable and supportive towards the team.

- Should have the ability to motivate the team to achieve their targets.

- To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity.

- Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.

- Prepare schedules for the teams and ensure attendance.

- Compliance to login, log out & scheduled breaks of agents.

- Ability to evaluate calls, coach and provide feedback.

- Responsibility for delivery of the defined customer experience in every interaction.

- Work very closely with team members to solve customer problems.

- Acts as a point of contact for the resolution of customer escalations, enquiries...

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