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14/02 Indu
HR at Purna Infotech

Views:124 Applications:39 Rec. Actions:Recruiter Actions:0

Team Leader - Social Media - BPO (2-7 yrs)

Bangalore Job Code: 110815

- To be responsible for the chat process in social media

- Coordinate with internal teams and vendors for closing the issues at the earliest.

- Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion

- Ensuring that the team meets social media quality standards

- Creating weekly attendance rosters and leave plan

- Conducting one on one feedback sessions with the team members on a monthly basis

- Conducting daily team huddles to update the team on process changes and improvement areas

- Auditing a specified number of cases per agent per month, and providing feedback to the agents

- Ad-hoc analysis as per business request

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