Team Leader - Social Media - BPO (2-7 yrs)
- To be responsible for the chat process in social media
- Coordinate with internal teams and vendors for closing the issues at the earliest.
- Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion
- Ensuring that the team meets social media quality standards
- Creating weekly attendance rosters and leave plan
- Conducting one on one feedback sessions with the team members on a monthly basis
- Conducting daily team huddles to update the team on process changes and improvement areas
- Auditing a specified number of cases per agent per month, and providing feedback to the agents
- Ad-hoc analysis as per business request
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
