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25/06 Shruthi
HR - Intern at Paytm

Views:246 Applications:66 Rec. Actions:Recruiter Actions:34

Team Leader/Senior Team Leader - Telesales - Insurance (4-6 yrs)

Gurgaon/Gurugram Job Code: 121932

"Only those Applicants are requested to apply who are from INSURANCE BACKGROUND"

Responsibilities :

- Create an inspiring team environment with an open communication culture

- Accountable for the targets as per daily, Weekly and Monthly basis

- Motivating, Retaining, and Driving the sales team towards the company objective.

- Managing daily activity of team's like Utilization, Shrinkage, and Productivity

- Monitor team performance and report on metrics

- Monitoring calls, coaching, and feedback, responsibility for ensuring good customer experience on every call

- Ensuring No miss-Selling/Unethical practices in the processes

- Should be able to work in pressure situation

- Daily briefings, plan of action- weekly and monthly planning for executive/ Sr. executive

- Ensure smooth collaboration with other stakeholders (quality, training, and service) for the development of team

- Should be able to make/review reports and action them accordingly

- Should be maintaining data on issuance and keep a track of it thus maintaining issuance at the organizational level

Requirements :

- Should have at least 1+ years of experience of Managing teams as TL/AM of Online Term Insurance.

- Graduate/Post Graduate

- Excellent in written and verbal communication

- Should have excellent data management skills and should have good knowledge of Excel

- Exposure to high scale selling is must

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