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23/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:11 Applications:8 Rec. Actions:Recruiter Actions:1

Team Leader - Sales & Marketing - IT (2-5 yrs)

Kolkata Job Code: 186561

- Regional Role

- Opportunity within a company with a solid track record of performance

- Attractive Salary & Benefits

- Fantastic work culture

- Our Client is one of the leading IT companies in India that has been set up to produce fast and reliable services all over India.

- They are a company dealing with business consultancy, Service and sale of variant product directly from our company.

The Job :

You will be responsible for :

- Taking brand ownership and devising the brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for the short as well as the long term.

- Translating brand strategy into brand plan and go-to-market strategy.

- Planning and execution of communications and media actions across offline, online and social media.

- Participating in product development, pricing and supporting new product launches.

- Guiding the Advertising & Promotion budget.

- Ensuring strong customer service levels are met in line with Company objectives.

- Supporting the customer service team in resolving escalated issues or complaints.

- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.

- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.

- Recruiting, training, coaching and performance managing the customer service team.

- Driving sales objectives and achieving commercial budget and targets.

- Identifying new sales opportunities and building client relationships.

- Building a high performing team by providing strong mentorship, coaching and guidance.

- Ensuring timely recognition and reward for top achievers and implement performance management actions when needed.

- Ensuring use of proper use database and tools to track performance.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor analysis.

- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions

The Profile :

- You have at least 2 years experience ideally in Brand/ Product Management, Customer Service or Sales Operations/ Support within Financial Services industry.

- You possess solid expertise in Direct Sales.

- Experience within App Marketing, Area Sales and Customer Acquisition Funnel would be a strong advantage.

- Experience within Financial Services, Public Sector, Industrial & Manufacturing and Professional Services would be a strong advantage.
 
- You have solid experience in a regional role ideally including experience covering India.

- You possess excellent interpersonal as well as written and verbal communication skills.
 
- You are a strong team player who can manage multiple stakeholders

- You are a strong networker & relationship builder

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are willing to undertake 0-30% travel.

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