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03/07 Aastha
Talent Acquisition Specialist at Recruiting India

Views:15 Applications:9 Rec. Actions:Recruiter Actions:1

Team Leader - Sales - BFSI (1-3 yrs)

Bangalore Job Code: 333340

Position : Team Leader - Malayalam

Location : Bangalore

Salary : 28,000 - 37,000 in-hand

Education : HSC/Graduate

Experience : Minimum 1 year in BPO with relevant designation

Industry : BFSI (Banking, Financial Services, and Insurance)

Type : Full-time

Responsibilities :

- Lead and manage a team of Malayalam -speaking agents focused on outbound sales for loans, credit cards, and insurance.

- Drive team performance to meet and exceed sales targets.

- Conduct regular team meetings, provide feedback, and develop action plans to improve performance.

- Ensure adherence to company policies and procedures.

- Monitor and report on team performance metrics.

- Provide training and development to team members.

- Handle escalations and resolve customer complaints efficiently.

- Collaborate with management to implement new strategies and processes.

Requirements :

- Minimum of 1 year experience in a BPO environment with a relevant designation.

- Strong background in BFSI outbound sales (loan, credit card, insurance) is mandatory.

- Immediate joiners preferred.

- Excellent communication skills in English.

- Proficiency in Malayalam

- Strong leadership and team management skills.

- Ability to work under pressure and meet deadlines.

- High level of integrity and work ethic.

Benefits :

- Competitive salary package.

- Professional growth opportunities.

- Friendly and supportive work environment.

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