Recruiter at Vervenest Technologies
Views:25 Applications:4 Rec. Actions:Recruiter Actions:0
Team Leader - Sales - BFSI (1-3 yrs)
- Managing an average team size of 17 members.
- Need to be approachable and supportive towards the team.
- Achieve targets of sales and service.
- To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
- Attrition and shrinkage management.
- Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
- Prepare schedules for the teams and ensure attendance.
- Compliance to login, log out & scheduled breaks of agents.
- Ability to evaluate calls, coach and provide feedback.
- Responsibility for delivery of the defined customer experience in every interaction.
- Work very closely with team members to solve customer problems.
- Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
- Ensure all Company policies and procedures are implemented consistently and fairly.
- Conducting performance appraisals for the team.
- Demonstrates high levels of integrity and personal standards in all work related situations
Education & Experience :
- Graduates with relevant experience
- Minimum 1 year of experience as Team Leader. Contact center experience mandatory.
- Preferably from BFSI Customer Service.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
