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21/07 Tripti Israni
Director at SkillEdge

Views:856 Applications:235 Rec. Actions:Recruiter Actions:20

Team Leader/Relationship Manager - Customer Service - EduTech (3-10 yrs)

Mumbai/Navi Mumbai Job Code: 123953

Job Summary :

- Be accountable for the entire Relationship Manager of a growing business

- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new- to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase, ops panel and coordinate with others teams to execute the request

- Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details

Skills (common) :

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus : Ability to listen and active problem- solving skills

- Project management : Remarkable detail orientation for making accurate trackers

- Database management : Quick query response and resolution.

- Ability to analyse large amounts of data

- Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time. 


Qualifications :


- Excellent communication skills/English speaking abilities


- >3 years of relevant experience (Team Lead for RMs in financial services/Banks/other corporate firms)) 


Working hours :

- 9am to 6pm IST or 12 noon to 9pm IST

- 6 days working with 1 Weekday Off (Saturday/Sunday Working)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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