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08/10 Ratan Kumar
HR at Alloys Consulting

Views:283 Applications:133 Rec. Actions:Recruiter Actions:5

Team Leader - Relationship Management/Customer Service - EduTech/BPO/IT (3-8 yrs)

Mumbai Job Code: 132079

Job Description :

Job summary:

- Be accountable for the entire Relationship Manager of a growing business

- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new- to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase, ops panel and coordinate with others teams to execute the request

- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details

Location : Mumbai- We-Work Chromium, Powai

Additional Information :

Skills (common) :

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus: Ability to listen and active problem- solving skills

- Project management: Remarkable detail orientation for making accurate trackers

- Database management: Quick query response and resolution.

- Ability to analyse large amounts of data

- Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

- Competent time management skills & Self-motivated

Qualifications :

- Graduate in Computer Science/IT or strong passion for devise and software tech debugging

- Min. 3 years relevant experience (team leader experience in BPO/IT company)

Working hours :

- 9am to 6pm IST or 12 noon to 9pm IST

- 6 days working with 1 Weekday Off (Saturday/Sunday Working)

Recruitment Method :

- 3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and Director, Ops

Required Qualification :

Graduation - Bachelor of Computer Science (B.Sc. (Computer Science))

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