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21/02 Bharvi Thakkar
HR Recruiter at Ziphertech

Views:171 Applications:16 Rec. Actions:Recruiter Actions:2

Team Leader - Inbound/Outbound Process (1-3 yrs)

Navi Mumbai Job Code: 64418

Roles & Responsibilities : 

- Should have experience in outbound - Inbound Voice Process

- Manage team CSRs for day to day operations.

- Conduct daily 15 minutes Pre shift and 15 minutes Post shift team briefing sharing CSR Productivity and Quality performance and expectations. Also, share new updates and conduct quizzes during this time.

- Attend training for personal knowledge and development. Clear New Hire training and weekly certifications in 1st attempt.

- Should possess excellent people management skills

- Analyze and Report Trends in CSR/Process performance

- Implement corrective action plans as and when required.

Eligibility : 

- Experience should be on paper for Team Leader minimum 2 years in Outbound Voice Process 

- Good communication skills in ENGLISH

- Should have experience in Outbound Voice Process.

Contact: Bharvi Thakkar

Job Type: Full-time

Salary: 20,000.00 - 350,000.00 /month

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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