Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
23/01 Routh
HR Executive at GNK E-Services

Views:23 Applications:7 Rec. Actions:Recruiter Actions:3

Team Leader - Customer Support (3-5 yrs)

Noida Job Code: 254853

Responsibilities and Duties:

Here we have outlined the functions this position will perform on daily basis:

- Create, implement and maintain customer support processes

- Work with multiple teams like growth, operations, and engineering to solve customer complaints

- Evaluate team performance and coach the team

- Ensure targets set for Customer Satisfaction scores are achieved across channels

- Ensure the customer support tool stack is always updated

- Attend customer support escalations personally

- Create and share custom reports pertaining to customer support

Skills required for the role:

- Minimum 6 years of experience with at least 3 years leading a customer support team of 8-10 people.

- Worked for a D2C brand

- Excellent written and spoken communication skills

- Proficiency in English and Hindi is a must

- Previous experience working in chats, calls, and emails process

- Working knowledge of customer support software.

- Excellent data analysis skills with mastery of MS Excel. Knowledge of SQL is a plus

- Ability to work under pressure, especially during sale days

Add a note
Something suspicious? Report this job posting.