Talent Acquisition Manager at ResourceNet Consulting
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Team Leader - Customer Service & Support - BPO (1-3 yrs)
Position : Team Leader
Location : Pune
Segment : BPO
Requirement :
Will be responsible for the overall process assigned :
- Monitor closure TATs for the cases created by the team
- Identify areas of improvement in the process and report to the process Manager
- Identify areas of process improvements for better customer service
- Feedback to the team to take actions on cases
- Reduction in repeat complaints by focusing on FTR by the team
- Provide quality customer service, including interacting with customer through contact center, answer customer enquiries, and effectively handling customer complaints.
- Should possess good communication skills and a team player.
- Capable to lead and motivate the team.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
