Assistant Manager - Recruitment at ANRI Solutions
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Team Leader - Customer Service/Operations - Outbound Voice Process - BPO (3-7 yrs)
Job Responsibilities : Outbound Process
- Deliver SLA & KPI
- Manage & motivate a quality team of 15 outbound operator.
- Ensure operator are delivering individual outbound calls target, SLA & KPI
- Maximize Productivity
- Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
- Conducting team meetings, pre/post/mid shifts, BPS.
- Create future prospects for company.
- To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.
- To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.
- Deliver the required volume of effective coaching
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
