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21/05 Jessy Jo
Manager -Sourcing Specialist at

Views:174 Applications:40 Rec. Actions:Recruiter Actions:6

Team Leader - Customer Service Operations - BPO (3-8 yrs)

Bangalore Job Code: 119624

Supervisory Staff : Team Leader Specs

- Minimum 3 years of work experience in a voice program. Should have worked in Domestic/International premium contact background

- Minimum 1.5 years- experience as a Team leader in Voice program

- Graduate (from any educational field).

- Thorough understanding of Operations Metric, People Practices (score calculation, parameters, ratings, Attrition)

- Customer service oriented. Should have prior knowledge of customer care processes and techniques. 

- Proficient in MS Office - Excel, Word and PowerPoint and possess knowledge of GreenBelt, Lean, Scheduling etc.

- TL needs to under screening for Language Proficiency (Expert level - High proficiency for Spoken English & Hindi), Psychometric, Typing test, 4C assessment @75% (as defined by Flipkart) & Versant/VETI 5 to be calibrated with the Flipkart team.

Please Note : This Is A Contract Role With No Duration Specifications. 

CTC : Take Home Anywhere Between 20000 To 30000 K per month. 

English & Hindi Is Mandatory.

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