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14/10 Sanjay Kumar
Senior HR Consultant at MoreVentures

Views:338 Applications:96 Rec. Actions:Recruiter Actions:10

Team Leader - Customer Service Operation (3-10 yrs)

Bangalore Job Code: 181102

job Title : Operation Team Leader

Positions : 2

Job Type : Full Time

Experience : 3 - 10 years

Salary : INR 7 - 9 LPA

Role & Responsibilities :

Key Responsibilities :

- Implement and maintain operational excellence which drives client satisfaction, revenue growth and client retention.

- Drive, coach, and track team performance to achieve consistent profit growth month and year to date

- Ensure clients are serviced correctly and professionally

- Ensure that all client account information is up to date so that a thorough knowledge and understanding of the account.

- Responding quickly and proactively to all client requests

- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.

Qualification and Skills Requirements :

- Proven work experience as team leader/supervisor.

- Excellent communication and leadership skills.

- Distinctive problem solving, strategic and analytics capabilities

- Driven/ Motivated about working in an entrepreneurial setup

Candidate Must Haves :

- People Management

- BPO background

- Excellent Communication : written and verbal

- Willing to work on rotational shifts (include off-days)

Nice To Haves:

Familiarity with Performance appraisal, TAT and Roster management

Additional Guidelines:

Interview Process: 4 rounds of Interview

1. HR Manager

2. Ops Manager

3. VP, Operations

4. Founder (if required)

-Shifts : General shift(9 hours), but the candidate should be available 24- 7(incase of escalations)

Notice Period : Immediate to 15 days (If the candidate is really good, we can consider up to 30days)

1) How many years of experience do you have in People Management? -

2) Are you currently working in a BPO or Call Centre ? What is the years of experience? -

3) Are you willing to work on rotational shifts (including off-days)? - Yes or No

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