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13/09 Shruthi K
Recruiter at Aukera Consultants

Views:134 Applications:33 Rec. Actions:Recruiter Actions:29

Team Leader - Customer Service - Domestic Process (2-5 yrs)

Bangalore Job Code: 176249

Job Description :

A leading international BPO in Bangalore is looking for candidates having Team Leader experience of at least 1 year on papers.

Experience : 2 years experience in domestic voice process and at least 1 yr experience as a TL on papers

- Salary : 4 to 4.5 lakhs p.a.

- Work from office

- 6 days work

- Minimum educational qualification : Graduate

- Process : domestic Voice

- English + Hindi Mandatory

Key Performance Indicators :

- Ensure SLAs according to project specifications are met

- Responsible for outstanding customer service. Answers queries and provide resolutions in the most polite and appropriate manner

- Adherence to the client prescribed format for query resolution

- Adherence to process requirements, security norms and metrics

- Adherence to shift schedule team meetings and training requirements

- Invest in self and add to skill sets

Personal Attributes :

- Consultative: Agreeable, inclusive, tolerant of different perspectives and opinions

- Resilient: Copes well with setbacks/failures and bounces back from them quickly

- Decisive and Action oriented: Is able to take decisions even when working with insufficient information or time and enjoys working in a fast paced environment.

- Achievement Oriented : Strives to meet or exceed standards of excellence and always looks at setting challenging goals for self

- Socially Confident : Displays gravitas, is comfortable in different situations and with different kinds of people

- Eager to learn : Ever ready to learn new things and take risks in trying those new learnings

- Creative : Curious and inquisitive, seeking and generating new ideas

Competencies based on level :

- Business Foresight

- Driving Excellence

- Fostering Partnerships With Clients

- Influencing Others

- Leading Teams

- Managing Transformation

- Working Across Boundaries

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