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30/04 Sonia Shukla
HR Recruiter at Vindhya E Infomedia Pvt Ltd

Views:109 Applications:31 Rec. Actions:Recruiter Actions:31

Team Leader - Customer Service - BPO (2-3 yrs)

Nagpur Job Code: 157540

Experience :

Candidates should have min. 2 years of on paper experience in handling a team in Domestic BPO (Email & chat)

Qualification - Graduation Mandate (Any stream)

Requirement :

- Good Analytical skills, should be able to highlight the observation with the daily, weekly and monthly production data.

- Good Knowledge of MS Excel

- Should know throughput calculation like attrition, shrinkage

- Responsible for staff retention within the team.

- Should be aware of KRAS, KPIS, SLA, TAT, Attrition Formula, Shrinkage formula.

- Excellent English communication - verbal and written

- Should be willing to work in Rotational Shifts and one Rotational Off.

- Should have excellent communication skills, both verbal & written

- Should have experience working in International chat and Email process

- To manage a large and diverse team

- Ensure prompt and accurate service and achievement of targets

- Good Analytical skills, should be able to highlight the observation with the daily, weekly and monthly production data.

- Need to keep the team members motivated and provide feedback regularly.

Desired Candidate Profile :

- Any Graduate

- Good Communication skills - English

- Should have experience from Email background

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