Operation Head at Kulaja Services LLP
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Team Leader - Customer Service - BFSI (1-3 yrs)
Responsibilities :
- Take ownership of customers issues and follow problems through resolution
- Improve customer service experience, create engaged customers and facilitate organic growth
- Set a clear mission and deploy strategies focused towards that mission
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities
Salary : Significant hike from previous
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