CEO at Podium Systems Pvt Ltd
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Team Leader - Customer Service (1-4 yrs)
Educational Qualification- Graduation any field
Experience : Minimum 1 Year as a team leader for customer service
Roles and Responsibilities :
- Manage & supervise an average team size of 20 members
- Ensure Productivity Targets are achieved
- Manage the day to day operations and Prepare Team Schedules
- Maintaining SLA target on a monthly basis to achieve desired KPT's including absenteeism and attrition within the team.
- Ability to evaluate calls, coach and provide feedback
- Acts as a point of contact for the resolution of customer escalations, enquiries and complaints
- Ensure fair implementation of all company policies and procedures
- Train, coach and mentor associates as per process requirements.
- Conduct constant group reviews meetings to discuss team performance
Skills and Knowledge - Minimum acceptable proficiency for this job which best indicates the education and /or experience
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