Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
21/02 Ajeet
HR at Ciel HR Services

Views:116 Applications:61 Rec. Actions:Recruiter Actions:13

Team Leader - Customer Care - Student Housing Firm (2-5 yrs)

Gurgaon/Gurugram Job Code: 111738

About Company:

Client is the world's first and largest marketplace for student housing. Headquartered in San Francisco, California and with offices in the US, UK, India and Australia. We have a truly global reach with more than 5 million students from 195 countries using our services every year to access a supply of over 1.5 million student rooms across the US, UK and Australia with a pipeline to expand this supply to the rest of the world in the coming year.

Job Summary:

We are looking for exceptionally great team leaders who can manage a diverse and talented team and create a world class experience for our customers. You will be a team leader (a super "manager"), an amazing coach, a product expert, seller, strategic marketer, communicator and full time hustler.

Job Description :

- Manage a team of advisors to drive throughout the post-sales lifecycle

- To make every interaction meaningful and memorable with customers

- Act as the liaison between customers and services

- Empathize with every aspect of the customer experience, putting their needs first

- Guide and coach customers with dedicated success processes

- Communicate effectively and efficiently via emails, phone and in-person meetings

- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty

- Identify common customer challenges and actively suggests better solutions to enhance our SLAs

- Partner with bookings processing team to help them be more effective

- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

- Return important customer data and insights to the Product team, with the goal of influencing internal planning and securing the success of the company's customer base

- Craft customer success assets adapt existing customer success assets and work with product marketing to refine existing and create new on-boarding assets

- Help drive customer references and case studies


Must Have :

- At least 2+ years of experience in a customer-facing/client servicing/relevant role

- Knowledge of global trends & international markets will be highly useful as you'll be dealing with customers from 195 countries

- Should be comfortable in Shifts

- Excellent English communication

- Problem Solving Skills/ Innovative Thinker

- Bachelor's Degree

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.