HR Recuriter at Jobs Territory
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Team Leader - Customer Care - BPO (1-4 yrs)
Excellent Opportunity For Team Leader Position
Exp:2 to 4 yrs
Sal :2 to 4 lakh take home
- Responsible In Managing The Team of 20 to 30 Agents.
- Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and Ensuring meeting Clients SLA.
-Monitor and Track the performance with respect to SLAs, Clint satisfaction.
- Maintaining Up-to-date Knowledge of Process developments.
- Assist with Assistant .Manager/Manager from the end Users Point of View.
- Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.
- Document, examine and report quality issues their response and suggest possible improvements.
- Taking care of attrition and shrinkage.
QUALIFICATION & EXPERIENCE :
- Graduate or 10+2+3, with good Communication
- Should Have Minimum 2-4 years of experience as Team Leader in Chat/Email process (Customer service).
- Monitor team performance, productivity and service levels.
- Ensure systematic feedback to team members on their performance.
- Handling Escalations.
- Drive the team to achieve the quality targets.
- Daily reports.