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31/10 Priyanka
HR Recuriter at Jobs Territory

Views:43 Applications:9 Rec. Actions:Recruiter Actions:2

Team Leader - Customer Care - BPO (1-4 yrs)

Karnataka Job Code: 96703

Excellent Opportunity For Team Leader Position

Exp:2 to 4 yrs

Sal :2 to 4 lakh take home

Job Description:

- Responsible In Managing The Team of 20 to 30 Agents.

- Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and Ensuring meeting Clients SLA.

-Monitor and Track the performance with respect to SLAs, Clint satisfaction.

- Maintaining Up-to-date Knowledge of Process developments.

- Assist with Assistant .Manager/Manager from the end Users Point of View.

- Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.

- Document, examine and report quality issues their response and suggest possible improvements.

- Taking care of attrition and shrinkage.

QUALIFICATION & EXPERIENCE :

- Graduate or 10+2+3, with good Communication

- Should Have Minimum 2-4 years of experience as Team Leader in Chat/Email process (Customer service).

- Monitor team performance, productivity and service levels.

- Ensure systematic feedback to team members on their performance.

- Handling Escalations.

- Drive the team to achieve the quality targets.

- Daily reports.

Tuhina@ 9451884530 
Kalyani @9962436723 
Priyanda @9873133794 

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