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14/10 Renwick Correia
Freelancer at Nysa Resource Consultant

Views:38 Applications:30 Rec. Actions:Recruiter Actions:30

Team Leader - International Sales - BPO (2-5 yrs)

Anywhere in India/Multiple Locations Job Code: 181013

- Leading a team of 60 members which includes

- Meeting client expectations and process metrics.

- Daily team briefings and cascading updates to all team members.

- Creating backup for all activities to run process smoothly and efficiently in crises situations.

- Proactively setting plan of Actions for Process Improvement.

- Handling roster (Strength Management), Leaves, Breaks and Shrinkage Management.

- Coordinate with other support functions like IT, HR and Admin departments.

- Conducting monthly one-to-one sessions with team members and work on EWS.

- Identification of training needs of team members and BQ Management.

- Encourage creativity, risk-taking, and constant improvement.

- Handling escalations and providing best solutions.

- Minimizing Attrition and building strong Team bonding.

- Strong people management (E-SAT)

- Client Relationship management(C-SET)

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