Team Leader/AM/DM - Customer Service - Corporate Life Insurance Firm (4-12 yrs)
Organization : A Leading Corporate Life Insurance Firm
Role: AM/DM - Customer Service - Team Leader (Inbound Process)
Location : Goregaon East - Mumbai
Job Details:
- Handling a team of customer service executives (inbound).
- Mentoring the team and handling call quality.
- Maintain a high level of customer service at all times.
- Excellent communication and team management skills.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Communicates deadlines and sales goals to team members.
- Develops strategies to promote team member adherence to company regulations and performance goals.
- Conducts team meetings to update members on best practices and continuing expectations.
Requirements :
1. 4-10 Yrs experience as a Team Leader
2. Experience in Inbound BPO/call center
3. Graduate with good communication skills
4. BFSI experience preferred
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
