Position Name : Team Lead

Exp : 4-10 years

Location : Ahmedabad

Duties and Responsibilities :

- Motivating and inspiring the team to surpass their potential.

- Improving the team and facilitating the communication among the members of team.

- Exceeding and meeting departmental objectives, including conversion targets, and lead generation.

- Creating sense of ownership within the employees and resolving employee issues, if any.

- Encouraging, supporting, and motivating actively one's peer team.

- Looking constantly for development as well as continuous improvement for the entire team.

- Monitoring, organizing, and coaching team on a day-to-day basis.

- Communicating the company's purpose, core values, vision to the front employees.

- Ensuring that the employees follow their schedules properly as designed.

- Striving for new ways continually, to increase the opportunities of sales.

- Handling escalated calls, complaints, questions, and queries as necessary.

- Facilitating cross-functional communication within employees for improved working condition.

- Creating a conducive work environment for all the call center's employees.

- Carrying out team meetings and actively participating in the monthly and weekly meetings.

- Documenting general reports on each team member's performance and targets as well as ensuring that they exceed the targets.

Skills and Specifications :

- Strong knowledge of Database/MIS Management

- Strong knowledge of customer care techniques and processes.

- Well versed with MS Office especially MS Excel functions

- Exceptional analytical and listening skills.

- Ability to operate well in a call center team environment.

- Familiarity with several voice-logging systems and tools.

- Keenness and flexibility to work extended hours.

- Natural flair for coaching, motivating, and interacting with people.