04/02 Vipin
Senior Recruitment Specialist at Zodnik

Views:27 Applications:10 Rec. Actions:Recruiter Actions:2

Team Lead - Sales - BPO (2-5 yrs)

Pune Job Code: 62024

Excellent Opportunity- Leading BPM MNC- Team Lead- Pune

This is an excellent and immediate opportunity in leading BPO MNC for Team Leader

Position- Team Lead

Location- Pune

Date of Interview-5th Feb 2018

Date of Joining- Immediate

Add on Benefits-

Leading MNC in the market

Company payroll- Permanent / No contract

Other Allowances

Key Roles and Responsibilities : 

- Managing an average team size of 20 members

- Need to be approachable and supportive towards the team

- Should have the ability to motivate the team to achieve their targets

- To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity

- Attrition and shrinkage management

- Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team

- Prepare schedules for the teams and ensure attendance.

- Compliance to login, log out & scheduled breaks of agents.

- Ability to evaluate calls, coach and provide feedback.

- Responsibility for delivery of the defined customer experience in every interaction

- Work very closely with team members to solve customer problems.

- Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers

- Ensure all Company policies and procedures are implemented consistently and fairly.

- Conducting performance appraisals for the team

Qualification :

- Good communication skills

- Any graduate and under graduate can apply

- 2-3 Yrs. with Outbound Sales / Financial/Telecom Product Selling background.

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