Senior Recruitment Specialist at Zodnik
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Team Lead - Sales - BPO (2-5 yrs)
Excellent Opportunity- Leading BPM MNC- Team Lead- Pune
This is an excellent and immediate opportunity in leading BPO MNC for Team Leader
Position- Team Lead
Date of Interview-5th Feb 2018
Date of Joining- Immediate
Add on Benefits-
Leading MNC in the market
Company payroll- Permanent / No contract
Key Roles and Responsibilities :
- Managing an average team size of 20 members
- Need to be approachable and supportive towards the team
- Should have the ability to motivate the team to achieve their targets
- To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
- Attrition and shrinkage management
- Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team
- Prepare schedules for the teams and ensure attendance.
- Compliance to login, log out & scheduled breaks of agents.
- Ability to evaluate calls, coach and provide feedback.
- Responsibility for delivery of the defined customer experience in every interaction
- Work very closely with team members to solve customer problems.
- Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers
- Ensure all Company policies and procedures are implemented consistently and fairly.
- Conducting performance appraisals for the team
- Good communication skills
- Any graduate and under graduate can apply
- 2-3 Yrs. with Outbound Sales / Financial/Telecom Product Selling background.