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17/06 Shweta Tripathi
HR Associate at Savanna HR

Views:49 Applications:31 Rec. Actions:Recruiter Actions:1

Team Lead - Relationship Management/Teacher Engagement - Education (6-8 yrs)

Mumbai/Navi Mumbai Job Code: 121335

An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Relationship Manager to join a high- growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Team Lead - Student Teacher Engagement

You will be handling the team.

Be accountable for the entire Relationship Manager of a growing business

- Student/Teacher Representative who is genuinely excited and confident to help parents/teachers resolving their queries in a new- to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase and coordinate with the Tech team to execute this in the backend to manage ongoing classes.

- Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details

- Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications :

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus: Ability to listen and active problem-solving skills

- Multi-tasking

- Project management: Remarkable detail orientation for making accurate trackers

- Database management: Quick query response and resolution.

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