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26/12 Vipin
Senior Recruitment Specialist at Zodnik

Views:83 Applications:17 Rec. Actions:Recruiter Actions:2

Team Lead - Outbound Sales - BPO (2-5 yrs)

Pune Job Code: 57661

This is an excellent and immediate opportunity in leading BPO MNC for Team lead- Pune

Position- Team lead

Location- Pune

Date of Interview- 27th Dec 18

Date of Joining- immediately

Add on Benefits-

Leading MNC in the market

Company payroll- Permanent / No contract

Performance based incentives

Key Roles and Responsibilities : 

- Managing an average team size of 20 members

- Need to be approachable and supportive towards the team

- Should have the ability to motivate the team to achieve their targets

- To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity

- Attrition and shrinkage management

- Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team

- Prepare schedules for the teams and ensure attendance.

- Compliance to login, log out & scheduled breaks of agents.

- Ability to evaluate calls, coach and provide feedback.

- Responsibility for delivery of the defined customer experience in every interaction

- Work very closely with team members to solve customer problems

- Acts as a point of contact for the resolution of customer escalations, inquiries and complaints from external and internal customers

- Ensure all Company policies and procedures are implemented consistently and fairly.

- Conducting performance appraisals for the team

Qualification :

- Excellent Communication

- Excellent Telemarketing Experience

- 2-3 Yrs. with Outbound Sales / Financial/Telecom Product Selling background.

- Aggressive Personality, someone who can drive the team, motivate the team

Interested candidates can forward their resume 

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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