13/02 Aakash Kadam
Recuriter at Ziphertech

Views:429 Applications:78 Rec. Actions:Recruiter Actions:56

Team Lead/Executive - Customer Support - BPO (1-2 yrs)

Navi Mumbai/Vashi Job Code: 63254

- The TL will have to handle an Inbound Call queue and Outbound Queues and will have to manage a full team of 10-15 agents. Should have experience preferably in an Call center and speak excellent English.

- Should be able to deal with client escalations and ready to work in any shifts.He/ She will have to handle multiple Processes and clients .

- Should be able to send daily reports to all clients within TAT.

- The candidate should be extremely fluent in the English language and have above average customer handling skills.

- Excellent Customer Service Skills in English is a must.

- Excellent Skills in people management and excel is a must

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